Warranty and Returns
All new goods are covered by the MANUFACTURER warranty and are returned to Manufacturers base at your own cost. Please view Manufacturers website to view warranties.
Reconditioned equipment is covered by our 3 month parts and labour warranty. Warranty on reconditioned equipment can be extended, please contact us on info@gymmart.co.uk
In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 72 hours either by telephone or email in order for us to arrange for a replacement or possibly a refund. Please do ensure that all products are checked as soon as they arrive.
Goods mishandled or if any accessories (including inner packaging) are missing cannot be exchanged or credited.
We are not responsible for your own shipping costs when returning items to us. We will in turn be responsible for the cost of shipping items back to you.
Any goods returned (after 7 days of delivery date) that were purchased in error will be subject to handling and re-stocking charges of 20% of the original goods value.
Any goods returned under warranty and tested not faulty will be subject to a handling charge of 15% of the original good value before return shipping.
In accordance with Regulations, an order can be cancelled in writing within 7 working days of delivery if boxed with all original packaging. The product should be in unused and in perfect condition, whereby a refund will be provided less the costs of carriage. The goods have to be sent back at your own cost.                                     Parts are covered by either the Manufacturer warranty or our 30 day warranty from delivery date.
Shortages and Damages
You must keep all packaging. Under the terms of warranty you will be required to re-pack any faulty items in the original packaging for return to Gym mart.
When the delivering carrier brings your order you must count the pieces you receive and look for any damage. It is noted on the carrier’s delivery note the number of boxes you should receive. If the number of boxes you receive does not exactly match number of pieces on the carrier’s delivery note, you must note the number of pieces you received on the delivery by your signature. Damage to the equipment / packaging must be noted on the delivery note next to your signature. The words UNEXAMINED OR UNCHECKED will be not accepted as a conditional signature. You must cross out delivered in good condition from the courier’s delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order in good condition. Any shortages or damages must be reported to Gym mart within 72 hours of signing. Neither Gym mart nor the courier can be held responsible for shortages or damages if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. All damage and shortage claims must be filed with the courier, therefore Gym mart are subject to the carriers terms and conditions.
Cancellation and Returns Policy
If you wish to cancel your order:
(a) you can notify us by email to info@gymmart.co.uk, telephone or fax before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 1 below.
1. You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
2. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. If Gym mart has organised pick up of the product the charge for this will be deducted from the refund.
3. The rights to return the goods to us as referred to in clause 2 will not apply in the following circumstances: –
-In the event that the product has been built (if applicable) and used.
-The packaging is not in acceptable condition to send the product.
-(The provisions of this clause 3 do not affect your statutory rights.)
