Frequently Asked Questions

Majority of the equipment is free delivery so is sent out using a courier to keep costs down. Please assume the courier will only door delivery and it is your responsibility to get the equipment into the desired location. We can offer a delivery and installation service but this is an additional cost. Please ring 01204 668687 or email info@gymmart.co.uk for further details and quotations.

We have engineers based nationwide

A variety of aftersales service contracts are available. Please ring 01204 668687 or email info@gymmart.co.uk for further details and quotations.

1 week parts and labour

Manufacturers warranty.

To keep our prices low on the reconditioned equipment we offer 3 months parts and labour warranty as standard. The length of warranty can be increased. The price works out to £35.00 plus vat for an additional 3 months parts and labour warranty. So for example, 12 months parts and labour warranty would cost an additional £105.00 plus vat. The maximum warranty available on the reconditioned equipment is two years.

Reconditioning involves the following

Strip Down
All equipment undergoes a disassembly and cleaning process. Panels are removed and undergo repair and refinishing or replacement. Major sub-assemblies such as motors, rollers, electronics, etc. are removed from the main frame. After disassembly, both the chassis and sub-components of each machine are cleaned using an air-lance dust removal technique followed by hand-cleaning. Once cleaned, the chassis and associated sub-assemblies are sent to the painting facility if needed, for sandblasting / grinding and re-powdercoating / wet spray.

Initial production stage
Upon entering the production area, each machine and its respective subassemblies are further disassembled and cleaned. New parts are installed they are divided into two categories, either mandatory or optional. Mandatory parts include those parts that have been deemed high attrition based on field usage. Optional parts are those items showing wear after careful examination. Static adjustments such as clearances, belt tensions, etc. are made. After the completion of work in a given station, the unit or subassembly undergoes an in-process audit, before travelling to the next process step.

Final production stage
The reassembled unit is powered up and initial testing begins. Activities in this area include electrical troubleshooting and adjustment, performance quality and integrity testing, and final assembly of items such as panels and labels/decals/stickers. During this final production stage, a technician will run / use the machine and adjustments are made, and any anomalies that may surface are corrected.

Final Inspection
After release from the production area, our engineers inspect the equipment. This is a three-step process, involving careful visual inspection of cosmetic appearance, so the units will appear to have a ‘as new look’. The first step involves a visual inspection. This is done to identify any obvious cosmetic imperfections. The second step involves a review of general operations and running / testing the machines to observe any mechanical problems. The final physical testing and quality inspection is conducted, any problems found are repaired, root cause analysis is performed and corrective action is taken.